Frequently Asked Questions

Baby/Booster Seats

Baby Capsules

Capsules are required by law for children from newborn infants to 6 months of age.

Please note: No children younger than six months of age can be accommodated in any of the vehicles offered by our suppliers.

Baby Seats (Forward Facing only)

Required by law for children:

Age:6 months to 4 years Weight:9 to 18kg Length:over 70cm

Please note:

  • Children must be able to support their own head in a sitting position.
  • Only forward-facing baby seats can be accommodated in any of the vehicles offered by our suppliers.

Apollo:

  • Permit baby seats in their 4 and 6 Berth motorhomes (maximum 2, can also be 1 babyseat + 1 booster seat), except for the Euro Slider.
  • Baby seats are fitted to forward-facing seats only.
  • Baby seats are available for hire (see Terms & Conditions for prices).
  • Client can supply their own baby seats but they must comply with the strict Australian child restraint standards.

Cheapa:

  • Permit baby seats in their 4 and 6 Berth motorhomes (maximum 2, can also be 1 baby seat + 1 booster seat).
  • Baby seats are fitted to forward-facing seats only.
  • Baby seats are available for hire (see Terms & Conditions for prices).
  • Clients can supply their own baby seats but they must comply with the strict Australian child restraint standards.

Hippie:

  • Do not permit baby seats in their vehicles.

Star RV:

  • Permit baby seats in their 4 and 6 Berth motorhomes (maximum 2, can also be 1 baby seat + 1 booster seat) except for the Pegasus (slider)
  • Baby seats are fitted to forward-facing seats only.
  • Baby seats are available for hire (see Terms & Conditions for prices).
  • Client can supply their own baby seats but they must comply with the strict Australian child restraint standards.

Booster Seats

Required by law for children:

Age:4 to 7 years Weight:14 to 26kg Height:Up to 140cm

Please note: A booster seat enables a child to use a standard 3-point seatbelt that fits across the chest.

Apollo:

  • Permit booster seats in their 4 and 6 Berth motorhomes (maximum 2, can also be 1 baby seat + 1 booster seat) except for Euro Slider
  • Booster seat is fitted to forward-facing seats only.
  • Booster seats are available for hire (see Terms & Conditions for prices).
  • Client can supply their own booster seats but they must comply with the strict Australian child restraint standards.

Cheapa:

  • Permit booster seats in their 4 and 6 Berth motorhomes (maximum 2).
  • Booster seat is fitted to forward-facing seats only.
  • Booster seats are available for hire (see Terms & Conditions for prices).
  • Client can supply their own booster seats but they must comply with the strict Australian child restraint standards.

Hippie:

  • Do not permit booster seats in their vehicles.

Star RV:

  • Permit baby seats in their 4 and 6 Berth motorhomes (maximum 2, can also be 1 baby seat + 1 booster seat) except for the Pegasus (slider)
  • Baby seats are fitted to forward-facing seats only.
  • Baby seats are available for hire (see Terms & Conditions for prices).
  • Client can supply their own baby seats but they must comply with the strict Australian child restraint standards

This information is current as of 2014, but please note that child restraint information and requirements can change.

Please contact us if you have any questions regarding the use of baby capsules, baby seats and/or booster seats.

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Booking Payments and Deposits

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How much do I pay when I make a booking?

  • As per your quote, a deposit is required to secure your booking. If it is a booking request, before we process payment of the deposit from your credit card, we check availability with the supplier. If the vehicle is available, we can confirm the booking and process payment of the deposit.
  • If the vehicle is not available, we will look for an alternative and offer it to you. We will not process payment until you advise us you accept the alternative offered.
  • Once the vehicle is booked with the supplier we send you a confirmation email with a travel voucher as well as the terms and conditions attached.

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What are Calendar Days?

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Campervan and motorhome rentals are based on calendar days in Australia and New Zealand.

A motorhome hire based on calendar days means that the day of pickup and return are each counted as a day of rental, regardless of actual pick-up and drop-off times.

This means that a rental from 05 to 15 December would be calculated as 11 days' rental, regardless of the pick-up and drop-off times. In other words, the first day of rental is counted as day one, the second day of rental is day two, etc.

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Cancellation Fees

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Please refer to our Conditions page for details on cancellation fees.

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What are the driver's licence and age requirements to hire a campervan

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All drivers must be 21 years and over and hold a valid, current and full (i.e. non-provisional) car driver’s licence.

Exceptions:

Hippie Camper (Australia and New Zealand): The minimum driver age is 18 years. In Australia, an Australian Green P provisional licence is accepted. (Drivers who have held their provisional licence for 2 years).

In New Zealand, all drivers must have a full licence, even if they are under 21.

All licences must be in English. If the licence is not in English, either an International driver's licence or a certified translation must accompany the original licence.

International customers will be asked to show their passports as a form of identification.

Can I do a relocation if I am under 21?

To do a relocation the registered driver must be at least 21 years of age. This applies to relocations of Hippie Camper vehicles.

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What is the liability?

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The Liability is the amount of money that you are responsible for if the vehicle or any third party property is damaged while on hire. This is regardless of who actually causes the damage. The level of liability is payable as a bond on vehicle collection.

If the liability for your vehicle is AU$7500 and you have chosen standard liability, if you are involved in an accident (regardless of whether you are at fault or not), you would be liable for up to the first $7500 worth of damage.

The rental companies offer a number of reduction options to reduce this Liability. The amount of liability reduction that you take determines the amount of your security deposit or bond. More information on each company's Liability reduction packages are available in their Terms and Conditions, attached to each quote.

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What are Flex Rates

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Flex rates are based on a simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch, then the rental rate is lower (and vice versa).

Flex rates are released each week. The rates can therefore change (i.e. increase or decrease) from one week to the next, depending on the movement of vehicles between branches. To secure the current rate, you must book by midnight on Sunday (Australian time). After Sunday, the rate may change for the coming week. (We cannot offer flex rates that were displayed weeks or months ago). Your quote will only be valid for the current week.

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How can I estimate fuel costs?

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Campervans and motorhomes either use unleaded petrol (gasoline) or diesel. Petrol and diesel fuel costs per litre vary and can be high in regional or rural areas of Australia and New Zealand, and in Australia’s remote outback areas.

Fuel consumption for each vehicle is listed under the vehicle specifications.

For current fuel prices in Australia, please visit Motor Mouth.

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Should I have my own Travel Insurance?

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We recommend you take out your own Personal Injury Travel Insurance. The options to reduce the Liability on the rental vehicle do not include cover for personal injury or loss of personal belongings.

Some clients may wish to use their own travel insurance (for example, through their credit card company) to cover the Liability on the rental vehicle. If you have insurance from another source, the rental companies will still require you to cover their Liability (e.g. AU$7500 depending on the vehicle) up front. This is because the insurance cover is between you and the independent source, not the rental company and the insurer.

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What about the Bond?

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The bond can only be paid by credit card. If the vehicle is returned safely and as agreed with the supplier, the bond amount will be refunded. The refund can take up to 15 working days.

If the vehicle is damaged in any way (regardless of who is at fault), you will be liable for the first $7500 worth of damage. You can claim these expenses back from your insurance provider or broker independently. Please check with your insurance broker to ensure that they cover campervans and motorhomes.

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Travelling Distances (Kilometres / Miles)

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We recommend that you research your intended travel route thoroughly, particularly your travelling distances. It’s a holiday, and will enjoy your trip in your campervan more if you travel at a leisurely pace and visit the attractions of the country of travel, rather than driving long distances. As a guide, aim to cover 150 - 250 kilometres per day to experience the country of travel in comfort.

Adelaide
1542 km
958 mi
Alice Springs
2063 km
1282 mi
3012 km
1871 mi
Brisbane
4288 km
2664 mi
2746 km
1706 mi
4560 km
2833 mi
Broome
3143 km
1953 mi
2324 km
1444 mi
1717 km
1067 mi
3962 km
2461 mi
Cairns
3053 km
1897 mi
1511 km
934 mi
3415 km
2122 mi
1865 km
1159 mi
2727 km
1694 mi
Darwin
728 km
452 mi
2270 km
1411 mi
1674 km
1040 mi
5016 km
3117 mi
3054 km
1898 mi
3781 km
2349 mi
Melbourne
2724 km
1693 mi
3630 km
2256 mi
4384 km
2724 mi
2250 km
1398 mi
5954 km
3700 mi
4045 km
2513 mi
3452 km
2145 mi
Perth
1420 km
882 mi
2644 km
1642 mi
996 km
619 mi
5234 km
3252 mi
2546 km
1582 mi
4000 km
2485 mi
868 km
539 mi
4144 km
2575 mi
Sydney
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