| Frequently Asked Questions |
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| Baby/Booster Seats
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| Baby Capsules |
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Recommended for infants:
- 0 to 6 months of age (on average)
- 0 to 9kg / 5 to 30lbs weight
- Up to 70cm / 27 inches in length |
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| Apollo: |
- Do not permit baby capsules in their vehicles. |
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| Cheapa: |
- Do not permit baby capsules in their vehicles. |
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| Baby Seats |
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Recommended for children:
- 6 months to 4 years (approximately)
- 9 to 18kg / 20 to 40lbs weight
- Above 70cm / 27 inches in length
- Children must be able to support their own head in a sitting position. |
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| Apollo: |
- Permit baby seats in their 5 and 6 Berth motorhomes (maximum 2).
- Baby seats are available for hire (see Terms & Conditions for prices).
- Client can supply their own baby seats but they must comply with the USA child restraint standards. |
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| Cheapa: |
- Permit baby seats in their E-22 (4 Berth) and and E-25 Berth (6 Berth) motorhomes (maximum 2).
- Baby seats are available for hire (see Terms & Conditions for prices).
- Client can supply their own baby seats but they must comply with the USA child restraint standards. |
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| Booster Seats |
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Recommended for children:
- 4 to 7 years (on average)
- 14 to 45kg / 30 to 100 lbs weight
- A booster seat enables a child to use a standard 3-point seatbelt that fits across the chest. Please note that in some motorhomes, the seatbelts in the main cabin are lap belts (i.e. they only come across the lap). |
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| Apollo: |
- Permit booster seats in their 5 and 6 Berth motorhomes (maximum 2).
- Booster seats are available for hire (see Terms & Conditions for prices).
- Client can supply their own booster seats but they must comply with the USA child restraint standards. |
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| Cheapa: |
- Permit booster seats in their E-22 (4 Berth) and and E-25 Berth (6 Berth) motorhomes (maximum 2).
- Booster seats are available for hire (see Terms & Conditions for prices).
- Client can supply their own booster seats but they must comply with the USA child restraint standards. |
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| This information is current as of May 2008 but please be advised that child restraint information can change. |
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| Please contact us if you have any questions regarding the use of baby capsules, baby seats and booster seats. |
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| Branch Locations |
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We can assist with rentals from Los Angeles.
Watch this space for new branch announcements!
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| Booking Payments and Deposits |
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How much do I pay when I make a booking?
- If your pick-up date is within 28 days, you are required to pay the full daily rental amount (standard, flex standard, inclusive or flex inclusive).
- If your pick-up date is outside 28 days, you are required to pay a deposit of US$250.00. The balance of the rental is then due 28 days prior to pick-up. We will contact you by email when the balance is due.
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| What are Calendar Days? |
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RV and motorhome rentals are based on calendar days. This means that the days of pick-up and drop-off are counted as a day of rental each, regardless of actual pick-up and drop-off times.
For example, a rental from 05-15 December would be calculated as 11 days' rental, regardless of the pick-up and drop-off times. |
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| Cancellation Fees |
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If cancelled 45 days or more prior to pick-up = AU$100.00 Administration Fee
If cancelled 44 to 8 days prior to pick-up = 50% of Total Daily Rental Charge (Minimum AU$300.00)
If cancelled 7 to 4 days prior to pick-up = 75% of Total Daily Rental Charge
If cancelled 3 or less days prior to pick-up or no show = 100% of Total Daily Rental Charge
There is no refund for late pick-up or early drop-off of vehicle for any reason whatsoever.
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| Caravan Parks in the USA |
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To be advised |
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| Driver's Licence & Age Requirements |
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All drivers must be 21 years and over and hold a valid, current and full (i.e. non-provisional) car driver’s licence. Please note that Apollo and Cheapa require drivers to have held their full licence for at least 2 years.
All licences must be readable in English. If the licence is not readable in English (e.g. if the licence is in German, French, Chinese, etc), an International driver's licence must also accompany the country licence.
International clients are also required to show their passports as a form of identification.
Some rental companies have a maximum age limit (e.g. 75 years). Please refer to the relevant rental company's Terms & Conditions.
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| Deductible/Liability |
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The Liability is the amount of money that you are responsible for if the vehicle is damaged while on hire. This is regardless of who actually causes the damage.
Most motorhome rental companies have an Excess or Liability of US$2500. So, for example, if you are involved in an accident (regardless of whether you are at fault or not), you would be liable for the first US$2500 worth of damage.
The rental companies therefore offer a number of protection options to reduce this Liability. The amount of protection that you take (or do not take) determines the amount of your Security Deposit (Bond). More information on each company's Liability reduction packages are available in their Terms and Conditions. |
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| Flex Rates |
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Many rental companies offer "flex" rates (flex standard and flex inclusive). The Quote Calculator will often display the different types of rates for the same vehicle. You then have the choice of which rate is best for your rental. Regardless of which rate you select, you are still booking the same vehicle.
Flex rates are based on a simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch, then the rental rate is lower (and vice versa).
Flex rates are released each week. The rates can therefore change (i.e. increase or decrease) from one week to the next, depending on the movement of vehicles between branches. To secure the current rate, you must book by Saturday (Australian time). After Saturday, the rate may change for the coming week. (We cannot offer flex rates that were displayed weeks or months ago).
Special conditions apply for making changes to a flex rate booking - please refer to the rental company's terms and condtions for more details. |
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| Fuel Costs |
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To be advised. |
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| Travel Insurance |
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To be advised. |
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| Travelling Distances (Kilometres / Miles) |
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To be advised. |
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